5 Top Tips to Improve Employee Retention Levels
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By Lyndsey Mclaughlin
Training and developing staff takes a lot of time and investment, which is why it is highly frustrating
when they leave to join a competitor. It is worth bearing in mind that most employees don’t really
want to leave, as it can cause an upheaval to move to a new job. However, if they are not completely
happy and a better offer comes along, they are highly likely to consider their options. Companies
who really take time to invest in their employees will have low retention levels, while those who
don’t, will probably have a revolving door. It costs far more to recruit and train new employees than
it does to invest properly in them, so it is worth investing in improving retention levels. These are
some tips to improving employee retention levels within your business.
High retention levels can be heavily influenced by the recruitment process, which is why it is vital to
get this part right. There can be some telltale warning signs during the recruitment process, such as
a lack of enthusiasm, slow communication and re-arranging interviews, which might suggest the
person is not right for the job. If you don’t have the in-house skills to recruit, it may be worth looking
to external agencies to help.
Although it is not the main reason for leaving, it is only natural that employees will be attracted by
better packages. It is important to offer a competitive salary and to regularly analyse salaries to
ensure they are in line with similar businesses and roles. If employees are going above and beyond in
their roles, make sure you reward them. It is not enough to wait until employees hand in their notice
to offer a better salary and in fact, this can often have the opposite effect.
Training and Development
Opportunities to develop are as important, if not more, than the salary being offered. Most
employees, particularly those you should really want to retain, will be interested in developing
within the organisation. A business with good levels of retention will often have clear levels of
progression and will offer regular training to their employees.
Flexible Working Conditions
The days of the 9-5 are slowly becoming a thing of the past, and pro-active, forward thinking
businesses will provide options for flexible working. Employees feel valued when they have a degree
of flexibility, such as flexible hours and the opportunity to work from home. Everyone has
commitments outside of work and employers who realise this and incorporate it into their business,
will consequently have higher levels of retention.
The right kind of culture is also vital for improving levels of retention. Employees want to feel
comfortable and relaxed in the environment they work and not worried, stressed or anxious. If the
right culture is created for employees, they will be more likely to be productive and to want to stay
and grow within the business.
To gain professional high level HR knowledge and credentials and learn more about improving retention and other important
aspects of growing your business, take a look at our SHRM-CP & SHRM-SCP programs.