By Morgan International Staff Writers
We know that employees who feel accountable are more engaged and therefore more productive. However accountability can be quite a difficult concept as employees need to balance giving enough, but not too much. The question is, how to make employees feel accountable, without of course giving too much responsibility too quickly?
Hire the right people
Hire people you can trust and who will also want to take on responsibilities. During the interview process ask candidates to talk about their prior roles and use this to ascertain if the individual has truly been accountable previously. Competency based questions are a great way to find out what people have done before. “Tell me about a time when….?”
Absolutely fundamental to this is actually delegating authority. Unless you devolve some responsibility, there will be nothing tangible for employees to be accountable for.
Reward employees who are responsible and accountable. This will typically happen in most organisations through the performance review process and may include bonuses and/or promotions.
Avoid the blame game
This is absolutely about accountability, but not about blame when things go wrong. Employees who are fearful of the consequences of incorrect actions will be very wary of being held responsible for work outputs.
Set SMART goals
The thing about being accountable is that you need to know when you are going right and wrong. It is important as an employer to set SMART goals for results – specific, measurable, achievable, results focussed, and time bound.
Productivity will be higher within organizations when employees are truly accountable, understand what good looks like by being set SMART goals, and are rewarded when they do great work.