By Morgan International Staff Writers
Many businesses accept credit cards from customers, whether that be over the phone or on the internet. Typically products are shipped before the business becomes aware that the credit card was used fraudulently. In this case the business is out of pocket as the real card owner will not be liable – so what can be done to avoid this from happening?
- Capture all the credit card information
Make sure you request the cardholders name in full, the long card number, the expiration date, and the three/four digit verification number on the back of the card. Also request the full address that the card is registered to. If the customer refuses to provide any of the information, don’t ship. With all of this information you will be able to use the address verification service. Don’t forget that in most cases someone who has stolen a credit card will not know the address it is registered to.
- Be cautious
Question orders that are very large and next day delivery. Clearly someone using a fraudulent credit card will be keen to get the order as soon as possible before you have an opportunity to realise the card is fraudulent. Furthermore be cautious when the bill to and ship to addresses are different. There are websites out there such as www.anywho.com which can be used to validate billing addresses.
- Validate the order
Another validation step is to call the mobile number provided to confirm the order. Furthermore, you could request scanned ID such as a passport if the order is very large and you are concerned about the identity of the customer placing the order.
- Report to the police
If you have reason to believe there has been a fraudulent transaction, report it to the police as soon as possible. There is a possibility that the stolen goods can be recovered.
Use all of the tips above to try and reduce the possibility of credit card fraud. However remember to trust your instincts – if you think an order is suspicious, ensure you follow up.